ROBIN M. KESSLEN

(603) 583-5113 s rkesslen@comast.net

SUMMARY OF SKILLS:

  · Quality Assurance / Testing

  · Content Management

  · Technical Writer / Documentation

  ·

Training

PROFESSIONAL EXPERIENCE:

September 2004

to Present

NORTHEAST REHABILITATION HOSPITAL, Salem, NH

  ·

December 2011 to Present

Intranet/Internet Support

  · Maintain intranet and internet for hospital. Update and add policies and procedures to their intranet

utilizing Dreamweaver and update internet site utlizing Microsoft FrontPage.

Periodically update search engine for intranet utilizing Zoom Search Engine Indexer.

DURKEE PERSONNEL, North Hampton, NH

June 2011 to May 2015

Software Trainer

  · Conduct one-on-one and group training sessions on the Microsoft Office suite – Word, Excel, PowerPoint,

Access, Outlook and Publisher. Classes also include Introduction to Windows, Internet, Introduction to

Social Media and QuickBooks.

  · Developed Social Media and Outlook courses.

THE INTEGRATED SOLUTION GROUP, INC., Woburn, MA

June 2009 to December 2011

Technical Consulting – Quality Assurance/ Software Tester, Technical Writer, Report Writer, Trainer

  · Developed technical End User Guides for various software development projects.

  · Database development in Microsoft Access including forms, reports, queries and integration with

Microsoft Excel with VB Access programming.

  · Performed Quality Assurance on a variety of web interfaces and windows-based products which included

creating a test plan, testing, documentation and end-user training.

  · Responsible for content management and upload via a content management system developed for the

client.

  · On-site and telephone training

Independent Contracts include:

  ·

Several web design projects utilizing Dreamweaver and Artisteer.

  · Automated a landscaper’s billing system utlizing MS Access

  · Automated an insurance agent’s customer tracking system utlilzing MS Access

  · Designed and distributed brochures, flyers and business cards

  · Logo design

June 1997

to September 2000

THE INTEGRATED SOLUTION GROUP, INC., Woburn, MA

IT Consultant

Contracts included:

  · Developed a program in Microsoft Access that automated the return process for a shoe company which

encompassed the entire process from entering the return authorization to recording and tracking receipt

of the returned goods and issuing the refund.

  · Designed course material and trained on all Microsoft products including Windows, Word, Excel and

Powerpoint. Training conducted in a class room environment and one-on-one.

  · Website design, maintenance and support. Websites developed in Microsoft Frontpage.

  · Wrote technical end-user manuals for a variety of clients.

  · On-site assistance in software support and one-on-one training as needed.

SOFTWARE:

Microsoft Office 2013 - Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Publisher, Microsoft

Outlook, Microsoft Access, Microsoft FrontPage 2003, SQL Server 2005, SQL Server 2008, Visual Studio 2008,

Dreamweaver, HTML editors, Visual Source Safe, SnagIt, Adobe Reader, Adobe Acrobat, ScrumWorks, Jira,

QuickBooks 2013

EDUCATION: University of Hartford, CT 1980-1984

B.A. Psychology, Minor in Business

September 2004 to Present

  · Web Development

  · Access Software Development (VBA)

  · Customer Support

  · Report Writer

IT CONSULTANT, Exeter, NH